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FAQ

FAQ

Q- Can I rent decor items from UNICO and install them myself?

A- No, unfortunately, all decor pieces require our staff the install and dismantle.

 

Q- Will you set up our personal decorations?

A- We do not provide installation services for items not supplied by UNICO Events Co. However, if you have purchased or have some items that are special to you, this can be discussed with your designer/planner to incorporate into your design. An additional setup fee may apply.

 

Q- How much does it cost to design a wedding?

A- Many of our clients spend on average between C$3,500 and C$8,000 for overall wedding design and florals. We pride ourselves in designing weddings tailored to every client.

 

Q- Do I need to have my wedding date and the venue in place to hire you as my wedding planner?

A- A general idea of the desired wedding date is an excellent start, as we'd need to check on availability. As for the venue, it's best to reach out before securing the location, this way, we can review the contract and share our knowledge of the venue and what will be needed to execute your vision.

 

Q- Do we need to have an event date and venue in place to start the design and floral process?

A- Yes, unfortunately, we cannot entertain appointments without these two requirements.

 

Q- Do you travel to design and plan events?

A- Yes, we do! For events located outside a 100 km radius of the Greater Moncton Area, a minimum sale requirement must be met. Don't hesitate to reach out if you'd like to get more information on the minimum sale requirement for your area.

 

Q- Do you offer decor packages?

A- No, unfortunately, we do not. At UNICO, we believe in taking a custom approach to event design and florals. All of our decor and floral pieces have a set unit price, giving you the option to customize your very own wedding decor and floral plan. Our booking minimum starts at C$2,500 for the greater Moncton area.

 

Q- Do you have a book or PDF document of your inventory?

A- No, unfortunately, we do not. We like to be hands-on with our designs, and we believe that an inventory book limits the creativity of our clients. In our opinion, the focus should be on the overall aesthetic of the space vs a single decor piece. For our visual clients, we will guide them with our portfolio, Instagram page and by providing visual mockups. We continuously get new products and are open to placing custom orders if you do not see what you're looking for in our work. We also carry a few of our favourite decor pieces in our studio.

 

Q - We live outside the Greater Moncton Area and cannot travel to your Dieppe studio. How can we meet?

A - Our dedicated team will be pleased to complete virtual consultations by Zoom. We'll ensure you'll receive pictures of the products, inspirations, and mockups of the proposed design that will bring your vision to life.

 

Q - How can we secure your services?

A- To secure our services, a non-refundable deposit is required. Our services are on a first-come, first-serve basis. Unfortunately, we cannot secure a date until a deposit is paid and the contract is signed.

 

Q - What happens if we need to postpone our event for COVID regulations in place by the government or any reasons, including acts of God such as, but not limited to: fires, explosions, earthquakes, drought, pandemic, tidal waves and floods?

A - Your non-refundable deposit is valid for a period of 3 years from the date it was paid. The deposit can be transferred to another date, providing that UNICO Events Co. LTD. is available. This date change can be made up to 30 days before the event date without any penalties. A date change can be made only once without any penalties. The client is responsible for paying all administration fees, covering the wholesale cost of flowers and supply orders, and paying our production team's wages if the event date is postponed within the 30-day mark before the event date. Our team will reach out at the 30-day mark to confirm your event status and if you'd like to hold off on production until a decision has been made, given that a pandemic would be into play.

 

Q - When is the final payment due?

A- Final payment is due 30 days before the event date.

 

Q- How far in advance should we secure your services?

A- We suggest 1.5 to 2 years in advance, especially if you'd like to host your wedding during peak season, from June to October. If you're within that time frame, please reach out, and we'd be happy to check on our availability for you.

 

Q- Can we make changes to our order once the deposit is paid?

A - You have up to 30 days before the event date to make changes to your design and floral order. At the 30-day mark, items cannot be removed. You can add providing availability.

 

Q- Where do your fresh flowers come from?

A- Our selected wholesalers and greenhouse suppliers are located in New-Brunswick, Quebec, and Ontario. The design and arrangement of each floral piece are made in-house by our talented floral designers.

 

Q- If we do not like or have chairs/tables at my venue, can I rent them from Unico?

A- We would be more than happy to guide you to find what you are looking for! Please share your ideas with us, and we will recommend some of our most trusted suppliers.

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